Time Limits & Eligibility

• Items must be returned within 14 days of receipt.

• The goods must be unused, in the same condition as received, and include original packaging, components, labels, instructions, etc

• Made-to-measure, bespoke, or custom-built items (e.g. garden buildings, sheds, bespoke panels and gates ) are non-returnable / non-refundable.

• Sale items are usually not refundable.

Return Process & Costs

• The customer bears the cost of returning the item (shipping) unless the return is due to Atkinsons’ error or fault.

• Shipping (return postage) is not refundable and is deducted from the refund.

• Returns should be sent to Atkinsons Fencing Ltd, Green Lane, Cutsyke, Castleford, West Yorkshire WF10 5JL.

• The returned goods must clearly show the order number.

Inspection, Approval & Refunds

• After receiving the return, Atkinsons inspects the goods and notifies the customer whether the return is approved.

• If approved, a refund is processed to the original payment method.

• If the returned goods are not in “saleable condition” (e.g. damaged, missing parts, used), the refund may be reduced or denied.

• Returns or cancellations are subject to an administration fee: 20% of order up to £50

Damaged or Faulty Goods

• If goods arrive damaged or are found to be faulty, the customer should notify Atkinsons within 48 hours of delivery.

• For large items, Atkinsons may arrange collection of faulty goods; for smaller items, the customer may need to return them.

• The customer is entitled to replacement goods or full credit, excluding delivery costs.

Cancellation Rights Excluding Made To Order Items (Distance Selling)

• For internet, mail-order, or phone orders, the buyer has a right to cancel by notifying Atkinsons in writing or by email within 5 days of receipt.

• After cancellation, goods must be returned and a refund processed (excluding delivery cost) with the customer paying for return postage.